Team Travel Kuramoto


FAQs and Covid Update

1. Covid Update

What’s the Covid update on travel to Japan?

Click the link for the latest official news from the Ministry of Health, Labor and Welfare:

If you have any specific question, please email us.

2. Planning Your Trip

I don’t see any price on your itineraries, how can I get a quotation?

Our sample Tours can be used as a foundation for your trip. These are not fixed itineraries and can be customized or altered in any way.
The tour cost will depend on the number of participants, dates and the rank of hotels. We can also design your trip completely from scratch.

I want to discuss with you and tailor an itinerary, does I need to pay anything?

The consultation/ creation process is entirely free. Just let us know what you want and we will create a unique itinerary and you can amend any part until you are satisfied with the tour.
Only when you are ready to book, we will request a deposit payment (see Deposit payment section)

I want to book with you, what are the steps?

First, feel free to contact us (phone, e-mail, WhatsApp, etc), a travel designer will take care of your request and create an itinerary and tour cost unique to you.
If you like the tour price and itinerary, we will proceed to the deposit payment. There will be no cancellation charges occur until approx. 31 days out. Up to 30 days prior to your arrival in Japan, you are free to make any amendment to your tour.
About 40 days prior to your arrival, we will request the balance payment of your tour.
2 weeks prior your arrival, you will received all the information related to your tour.
Finally, on arrival day, you will receive all the necessary documents for your tour from our guide (Train tickets, WI-FI or SIM cards, or any other vouchers).

What type of (Land) transportation option do you offer?

Everything. We can book any type of transportation on your behalf: specialized car (wheelchair accessible), chartered car, mini-bus, regular coach, etc. Domestic airfare and/or Bullet train and other express trains are also available. Please feel free to contact us.

Can you book a restaurant or a meal on my behalf?

Of course! Just let us know what you need.

Pocket WiFi/SIM card… Can you help?

Yes of course! Let us know what you need and we will make the necessary arrangement. Your Sim Card or pocket WI-FI will be waiting for you upon arrival in Japan.

Can you provide a guide who speaks another language than English?

Yes. English, French, Spanish, Italian… we have many options for you. Please keep in mind that guides available in a language other than English are rare and must be booked in advance.

Do you accept medium or large group tours, MICE or Incentive?

Yes. From Solo travellers to +100 participants, we can create the tour you need.

Do you accept request from Travel operator/agent?

Yes! If you are a professional planning a tour in Japan and if you want to promote the destination to your clients, we as a land operator will be very happy to help you. Don’t hesitate to contact us.

What if something goes wrong? Who can we contact?

Throughout your trip, you will have the support of English-speaking staff at our Japan office in Osaka.
For any non-emergencies matter, you can join us form Monday to Friday from 10:00 to 17:00 JPT. (except on National holidays, and other special holidays).
For emergencies, upon receiving the Final itinerary and additional information from your travel consultant, you also will receive an emergency contact number. The emergency contact number can be called in the event of any physical emergency and our staff will respond with the necessary action.

What do you offer to prevent Covid-19?

We will try our best to make this tour the most comfortable for you. Upon arrival in Japan, you will receive a “care-package” per person: a reusable mask, a hand-sanitizer and alcohol wipes. If a place you must visit appears crowded, your guide will make a last-minute arrangement if necessary.

3. Payment/Deposit/Cancellation policy

What is a Deposit payment and how much is it?

Paying a deposit shows that you intend to buy the item and it means you are entering into a contract with our company.

Once a detailed itinerary is agreed upon, we will request a deposit payment of approx. 20% of the total tour cost (the deposit may vary depending on the content of the tour). In the unlikely event of a cancellation (see cancellation policy) we will endeavour to refund any part of the deposit where possible. Each operator/ properties such as guide companies or hotel have different cancellation policies and therefore we might not be able to refund your deposit in full.

What is your cancellation policy?

In the unlikely event of a cancellation, the following fees may apply:

Less than 7persons per booking:

On the booking ~31 days prior to the tour departure date:
20% of the total amount
30-14 days prior to the tour departure date:
30% of the total amount
13-4days prior to the tour departure date:50% of the total amount
3 days prior to the tour departure date:
100% of the total amount
Above 7persons per booking (Group tour)

On the booking ~31 days prior to the tour departure date:
20% of the total amount
30-7 days prior to the tour departure date:
50% of the total amount
6 days prior to the tour departure date:
100% of the total amount

What payment method do you offer?

You can use one of the following: bank transfer, credit card( Visa, Master, Amex), Hyperwallet, and PayPal.
※ Credit card payments and online payment are subject to an additional transfer fee.